FREE 2-DAY SHIPPING ON ALL ORDERS OVER $30! 

FAQ

Membership & Subscribing

How does this subscription thing work anyway?

We’re glad you asked!  Sign up, and MBB will deliver curated, health themed boxes in either one, three, or four month intervals.  The timing is completely up to you.  Each month, MBB curates a new themed box aimed at helping you achieve your best self.

Ok, if I subscribe, which box will I get?

Every subscriber will receive the same box according to that month's health theme.  Trust us, you're going to love it!

What if I want to choose which box I get?

That is not a problem!  Go to our 'Gifts' page and pick out which box you'd like.  You can send it as a gift to a friend or you can treat yourself to something nice.

I just moved! How can I change my address?

Shoot us an email at changeaddress@mybestbox.com, and you’re all set!

Can I customize my boxes?

Not yet, but we're hard at work to make this a possibility.  Stay tuned!

I have a general question about my order.  Who should I ask?

We'd be happy to answer any questions you have.  Please send an email to myorder@mybestbox.com.

How do I cancel a subscription?

While we'd hate to see you go, subscriptions can be canceled at any time.  Simply send an email to cancel@mybestbox.com with the word 'cancel' in the subject line, and we'll get it taken care of for you.

Billing & Payment

When can I expect to be billed for my subscription?

If you subscribe on a monthly basis, you pay for your first box when you place the order. Starting with your second box, you’ll be on a regular monthly billing and shipping cycle.

What forms of payment can I use?

We accept VISA, MasterCard, Discover, or American Express credit cards.  We accept debit cards as payment for all orders.

Promotions

What is your promotion code policy?

One promotional code can be applied to each order.

Shipping

Where does mybestbox ship?

We currently ship throughout the continental United States, but expect to expand our reach soon.  We appreciate the support we've received abroad!

What are my shipping options?

We ship using USPS at a cost of $5.99.  Our boxes ship two business days from their fulfillment.  Orders ship free if your total is $50 or more!

I just placed an order! When will it ship?

Single item orders are shipped within two business days of being placed for all in-stock items. Subscriptions will ship according to our monthly schedule. We’ll email your tracking information as soon as we have it!