mybestbox, LLC reserves the right to change carriers based on customers' best interests. If your selected shipping service is not optimal given your location, we may change it to another carrier. In such situations, we will use a comparably priced service with similar delivery time.
As the shipping party, mybestbox, LLC has no control over items once they are released to the carrier of choice. We are unable to specify whether or not the item is left on your doorstep. If you require signature confirmation, please select an express service. mybestbox, LLC will not be responsible for any lost or stolen packages. In the event that your package is lost or stolen, please file a claim with your carrier and notify mybestbox, LLC Immediately.
In the interest of health and safety, we do not accept any returns. In the unlikely event you are not satisfied with your purchase, please contact us so we may make it right. To protect against fraud, complaints will only be heard within fourteen (14) days. Many of our items are tied to philanthropic causes, therefore, refunds will only be issued as a last resort.
Fraudulent chargebacks and "Friendly Fraud" will be investigated and prosecuted to the fullest extent of the law.